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Bert29's avatar
Bert29
Explorer | Level 3
3 years ago

Can't delete my account, keep having the same error (500)

Been trying to delete my account for a couple of days now. Also been trying to find proper support instead of forums, which sends me in an endless loophole. I would like to delete my account ASAP a...
Account Settings
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Bert29, sorry to hear you're having issues with this.

 

May I ask if you've tried clearing your browser's cache or another browser to delete your Dropbox account?

 

Let me know how it goes when you get the chance!

Bert29's avatar
Bert29
Explorer | Level 3
3 years ago

Hi there,

Just tried it, still getting that same error 

If you can check internally I’d really appreciate it 

thanks

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Would it be OK if I reach out via email to investigate internally Bert29? 

    • Bert29's avatar
      Bert29
      Explorer | Level 3
      3 years ago
      Yes it is
      Feel free to email me ASAP
      Thanks
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sure thing Bert29 - you've got :envelope: 

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