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MFR61's avatar
MFR61
Explorer | Level 3
4 years ago

Account not accessible with new devices

I cannot Access my Dropbox account with new devices. When I try to reset password I do not receive the reset e-Mail. How can I get back to my Account eventually?   Best Regards  Michael
Account Access and Security
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  • Walter's avatar
    Walter
    4 years ago
    Hey MFR61 - welcome to the Community and sorry to hear you're having issues with resetting your account's password. 

    If you can't find the reset email in your junk/spam folder as well, may we reach out via email to assist further?

    Thanks a bunch, Michael!
mehrajdube's avatar
mehrajdube
New member | Level 2
2 years ago

Did you find an answer to your trouble?

I am having a similar problem.

But NO help received.

 

Regards

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mehrajdube, could you let me know exactly what you're experiencing on your devices?

     

    Are you trying to connect to a desktop or mobile device? What OS are you currently running on there?

     

    Any other info or screenshots (while hiding personal info) would be helpful!

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