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New member | Level 2

7 years ago

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Three devices limit and API access

I have several apps that sync data through Dropbox — things like password manager, note-taking app, etc., all logged in through OAuth and using API. Do they count against three devices limit, or it only concerns Dropbox client apps?

API

Greg-DB
7 years ago
It sounds like you're referring to the three device limit for Basic accounts documented here.

That limit applies to the devices that can be connected to the Dropbox product itself, via official Dropbox applications, such as the official Dropbox desktop client or mobile applications.

This limit does not apply to third party apps that to connect to Dropbox via the Dropbox API. Users of third party API apps can connect them to the Dropbox API from as many instances/devices as they want.

Hope this helps!

11 Replies

Greg-DB
Dropbox Staff
7 years ago
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It sounds like you're referring to the three device limit for Basic accounts documented here.

That limit applies to the devices that can be connected to the Dropbox product itself, via official Dropbox applications, such as the official Dropbox desktop client or mobile applications.

This limit does not apply to third party apps that to connect to Dropbox via the Dropbox API. Users of third party API apps can connect them to the Dropbox API from as many instances/devices as they want.

Hope this helps!
- klm1
  Helpful | Level 6
  7 years ago
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  That's really good news, Greg. We had quite a few customers read the information on the limit and think it applied to them.
  Any chance of getting that page updated to mention that it applies only to Dropbox, and not third-party, applications?
  - Greg-DB
    Dropbox Staff
    7 years ago
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    klm1 Thanks for the feedback! I can't make any promises, but I'll ask the team to update that page to clarify this.
- tpot
  New member | Level 2
  6 years ago
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  Greg, thanks for that. Just to clarify, do you distinguish specific functions of a 3rd party app (syncing apps vs browsing apps, etc.) for exclusion to the device limit? Example, let's say I'm a multi-cloud syncing app, can a free dropbox user that already has reached the 3 device limit still use that 3rd party app even though it syncs to their device (i.e. i have technically 4 devices to sync using both the dropbox app and the 3rd party app)?
  - Greg-DB
    Dropbox Staff
    6 years ago
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    tpot No, we don't classify third party API apps like that for this limit. A Dropbox user with a free account can still link a third party "syncing" API app even if they already have three official Dropbox apps linked.
- mirceglavni
  New member | Level 2
  6 years ago
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  This must be the fastest (and most helpful) response I have ever recieved in the world of tech :)
  Thank you very much for the clarification, this was exactly what I was looking for.
  Regards,
  Mirce
mirceglavni
New member | Level 2
6 years ago
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Following the recent announcement from dropbox about the limit of 3 connected devices I am wondering how a linked device exactly is exactly defined?
Is it a device which has the official dropbox client (app) installed and registered with your dropbox account or something else?
The reason that I am wondering is the following: I have the dropbox app installed on my windows pc and on my android phone and I use it on these platforms.
I have also installed the app on my ipad, however due to restrictions of the iOS file system, I didn't find it fitting to my workflow and uninstalled the official app. Instead, I have some apps connected to my dropbox account (i.e. Readdle Documents, which mirrors a folder the account etc).
So my real (eventuall) inquiriy is: can I unlink the iPad now, WITHOUT loosing the connection of the 3rd party apps (ie Documents, iThoughts...) to my account?
- Lusil
  Dropbox Staff
  6 years ago
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  Hey mirceglavni, I’ve moved your post here, since Greg-DB's previous reply seems to answer your query.
  
  If you have any other questions, don’t hesitate to let us know. Thanks! :nerd:

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access","moderationData":{"__ref":"ModerationData:moderation_data:334662"},"body":"

It sounds like you're referring to the three device limit for Basic accounts documented here.

That limit applies to the devices that can be connected to the Dropbox product itself, via official Dropbox applications, such as the official Dropbox desktop client or mobile applications.

This limit does not apply to third party apps that to connect to Dropbox via the Dropbox API. Users of third party API apps can connect them to the Dropbox API from as many instances/devices as they want.

Hope this helps!

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It sounds like you're referring to the three device limit for Basic accounts documented here.

That limit applies to the devices that can be connected to the Dropbox product itself, via official Dropbox applications, such as the official Dropbox desktop client or mobile applications.

Hope this helps!

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That's really good news, Greg. We had quite a few customers read the information on the limit and think it applied to them.

Any chance of getting that page updated to mention that it applies only to Dropbox, and not third-party, applications?

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That's really good news, Greg. We had quite a few customers read the information on the limit and think it applied to them.

Any chance of getting that page updated to mention that it applies only to Dropbox, and not third-party, applications?

klm1 Thanks for the feedback! I can't make any promises, but I'll ask the team to update that page to clarify this.

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Thanks for the feedback! I can't make any promises, but I'll ask the team to update that page to clarify this.

Greg, thanks for that. Just to clarify, do you distinguish specific functions of a 3rd party app (syncing apps vs browsing apps, etc.) for exclusion to the device limit? Example, let's say I'm a multi-cloud syncing app, can a free dropbox user that already has reached the 3 device limit still use that 3rd party app even though it syncs to their device (i.e. i have technically 4 devices to sync using both the dropbox app and the 3rd party app)?

tpot No, we don't classify third party API apps like that for this limit. A Dropbox user with a free account can still link a third party \"syncing\" API app even if they already have three official Dropbox apps linked.

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No, we don't classify third party API apps like that for this limit. A Dropbox user with a free account can still link a third party \"syncing\" API app even if they already have three official Dropbox apps linked.

This must be the fastest (and most helpful) response I have ever recieved in the world of tech :)

Thank you very much for the clarification, this was exactly what I was looking for.

Regards,

Mirce

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This must be the fastest (and most helpful) response I have ever recieved in the world of tech :)

Thank you very much for the clarification, this was exactly what I was looking for.

Regards,

Mirce

Following the recent announcement from dropbox about the limit of 3 connected devices I am wondering how a linked device exactly is exactly defined?

Is it a device which has the official dropbox client (app) installed and registered with your dropbox account or something else?

The reason that I am wondering is the following: I have the dropbox app installed on my windows pc and on my android phone and I use it on these platforms.

I have also installed the app on my ipad, however due to restrictions of the iOS file system, I didn't find it fitting to my workflow and uninstalled the official app. Instead, I have some apps connected to my dropbox account (i.e. Readdle Documents, which mirrors a folder the account etc).

So my real (eventuall) inquiriy is: can I unlink the iPad now, WITHOUT loosing the connection of the 3rd party apps (ie Documents, iThoughts...) to my account?

Following the recent announcement from dropbox about the limit of 3 connected devices I am wondering how a linked device exactly is exactly defined?

Is it a device which has the official dropbox client (app) installed and registered with your dropbox account or something else?

The reason that I am wondering is the following: I have the dropbox app installed on my windows pc and on my android phone and I use it on these platforms.

So my real (eventuall) inquiriy is: can I unlink the iPad now, WITHOUT loosing the connection of the 3rd party apps (ie Documents, iThoughts...) to my account?

Hey mirceglavni, I’ve moved your post here, since Greg-DB's previous reply seems to answer your query.

If you have any other questions, don’t hesitate to let us know. Thanks! :nerd:

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Hey , I’ve moved your post here, since 's previous reply seems to answer your query.

If you have any other questions, don’t hesitate to let us know. Thanks! :nerd:

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