You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

deplandscape's avatar
deplandscape
Explorer | Level 3
2 years ago

Trace device used to access / move folder?

Hi,

 

Last week some files were moved ( I think in a failed attempt to copy them.. )  on our dropbox folder. 

I can see which files were accessed at the time this began, through the file activity. Is there any way of finding what the device was that moved the folders? 

 

I've had to reset all security and remove all trusted devices since  - to prevent this from happening again.

 

I think someone who had access through the mobile app has sneaked through the net when resetting security - as it was a trusted device. I'd like to be able to trace what it was that accessed the files. The reason I suspect this is because my wife has access to the files on her Iphone (through the app) and it did not remove access for her until all trusted devices were deleted -  despite changes to security etc. 

 

Thanks

 

Chris

 


  • deplandscape wrote:

    I can see which files were accessed at the time this began, through the file activity. Is there any way of finding what the device was that moved the folders?


    Your Events page and the version history of a file is all the information that's available.

     

    Also keep in mind that changing your account's password will not prevent access from devices that are already linked to your account, and changing the password doesn't break the link. Once a device is linked, it uses a secure token, and not your password, to communicate. The only way to prevent a linked device from connecting is to remove it from your account.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    deplandscape wrote:

    I can see which files were accessed at the time this began, through the file activity. Is there any way of finding what the device was that moved the folders?


    Your Events page and the version history of a file is all the information that's available.

     

    Also keep in mind that changing your account's password will not prevent access from devices that are already linked to your account, and changing the password doesn't break the link. Once a device is linked, it uses a secure token, and not your password, to communicate. The only way to prevent a linked device from connecting is to remove it from your account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey deplandscape, thanks for reaching to our Community.

     

    You should be able to access this info through our version history feature.

     

    I hope this helps, but let me know if you have any questions!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!