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Forum Discussion
Why were my folders revoked access by a "Dropbox" member?
Is it normal that an unknown Dropbox member (with no email address nor defined location) to suddenly start revoking access, even those with administrator privileges? On our Dropbox site we see this unusual activity: “Removed user/group from shared file/folder”. It is as if Dropbox revokes access to the owners of those folders. As it is shown in the dashboard,
This is happening to us. We have lost access to a group of 17 folders. For more than 24 hours we have contacted Dropbox support and have not received a response. We are affected since our employees cannot access the folders. There is no way to recover previous versions and Dropbox support does not seem very concerned about helping us.
Can anyone help or give advice on this?
Support Dropbox can't find a solution to my Issue, is there any way to scalate this problems with a Tier 2 or more with this service?
- Jay
Dropbox Staff
Hi Altavista_Editores, thanks for contacting us!
It depends on what caused the folder to be unshared with other people. Was the folder moved to another location? Was the group itself removed from the folder for some reason?
What is your ticket ID from when you contacted the support team?
They might be able to provide more insight on this change.
Hi Jay thanks for the reply,
All groups were removed even the admin of the console.
The folders weren't moved, we all lost the permissions to subfolders and the even show on the search.
I have contacted support but it is too unefficient to send email to email instead of a video/phone meeting, I'm still with the problem since yesterday and the updates comes each 5 hours.- Jay
Have you tried creating an activity report via the admin console?
We provide incoming phone support for team admins of Dropbox Business subscriptions, although if there are multiple support tickets at the same time, it can cause further delays in responses, so I wouldn't recommend it.
