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Altavista_Editores's avatar
Altavista_Editores
Explorer | Level 3
9 months ago

Why were my folders revoked access by a "Dropbox" member?

Is it normal that an unknown Dropbox member (with no email address nor defined location) to suddenly start revoking access, even those with administrator privileges? On our Dropbox site we see this u...
Permissions
Security
Shared Folders
Team admin
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Altavista_Editores, thanks for contacting us!

 

It depends on what caused the folder to be unshared with other people. Was the folder moved to another location? Was the group itself removed from the folder for some reason?

 

What is your ticket ID from when you contacted the support team?

 

They might be able to provide more insight on this change.

  • Altavista_Editores's avatar
    Altavista_Editores
    Explorer | Level 3
    9 months ago

    Hi Jay thanks for the reply,

    All groups were removed even the admin of the console.
    The folders weren't moved, we all lost the permissions to subfolders and the even show on the search.
    I have contacted support but it is too unefficient to send email to email instead of a video/phone meeting, I'm still with the problem since yesterday and the updates comes each 5 hours.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Have you tried creating an activity report via the admin console? 

       

      We provide incoming phone support for team admins of Dropbox Business subscriptions, although if there are multiple support tickets at the same time, it can cause further delays in responses, so I wouldn't recommend it.

      • Altavista_Editores's avatar
        Altavista_Editores
        Explorer | Level 3
        9 months ago

        Hi again, Jay. 
        The main issue is that we were the owners of the folders and there was an unusual activity in very few minutes from an user named "Dropbox" with no associated email address, platform used and geographical location. That user removed the access to our folders even to our admin account. We didn't know it was even possible to happen. Now we are unable to access our files and their backups and our operation is being seriously affected with no solution so far after more than 30 hours! See the screenshot at the publication for details and if this is something that we can fix in any way...

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