We have no access to our Dropbox team admin account, and we're in locked state

[CM2009]

We hired a third-party to create and run our dropbox account; however, we are no longer in contact with this person and have no way to ask for the login information. We received an email stating the account is in a locked state. We want to renew the subscription, but we cannot login to the account. We also want to remove this person from the account and they no longer work for us. Any suggestions?

[Jay]

Hi @CM2009, thanks for bringing this to our attention.

Without access to the email address, or the user who owns it, it wouldn't be possible to amend anything about the Dropbox account, as that user was technically the team admin. 

Did you have another team admin on your account? Is that email address a personal email, or a business domain that you have access to?

This will help me to assist further!

[CM2009]

I really don't know. I believe she created an email account specifically for our business. Due to legal reasons, we're not allowed to contact her.  We is the only admin on the account - as far as I know. All of our company policies and contracts are in the account. 

[Megan]

Hey @CM2009, let me jump in here too!

If the email was a business-owned one you might be able to either recreate it, or ask from your IT to access it.

However, without access to either the Dropbox account, or email in question there's not much that we can do. 

Are you or anyone else from the team added as members in this Team? If so, then I'd highly suggest that you download any valuable content, and create a new Dropbox Team. 

[Mark]

You can try contacting support via www.dropbox.com/support while not logged in - even to here so use an incognito window. 

From there choose the billing option choice. However, as @Megan said its very unlikely you'll get access. The person who set it up is the 'owner' of the account and so unless you were using a corporate email and can get the access back they 'own' everything in it and (rightly) Dropbox cant and wont just give somebody else access to it at their request. 

The other option would be to restore everything from your company backups and start a fresh account.