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foggy76's avatar
foggy76
Explorer | Level 3
5 months ago

I don't want to be automatically logged out of Vault, when there's an upload pending

This refers to Ticket #23883196: DB: Vault - auto logout 

 

I have some challenge with VAULT. I regularly transfer and update files, I deal with photography so sometimes the files are heavy and it takes longer to transfer it. In the meantime just after 20 minutes DropBox logs me out after 20 min so files are not transferred and I need to start it again and again. It is very annoying.

 

I fully support security rules, but maybe if you recognize there is transfer of files pending, you should not log out automatically OR send some message saying VALULT is about to log out and do you want to extend it by next 20 min and so on. Such message should be displaned for 5 min maybe and only after it automatically log out.

 

Otherwise I am forced to transfer very small portions of my files to be within 20 min limit and it is really annoying.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi foggy76, and thanks for posting on our forum today! 

     

    I’ve forwarded all of your comments and feedback on this to our team, so that they can also see them and take them into account in the future. 

     

    If you need something else, feel free to ping me.

  • AdwJK's avatar
    AdwJK
    New member | Level 2

    Hi,

    I have just had a chat with Dropbox on the same issue. And unfortunately I basically got the same answer. One solution I can see for the moment is to upload files outside of vault, and then to move them to the vault.

    Good luck to Dropbox Team in solving this!

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