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J311's avatar
J311
Explorer | Level 3
8 months ago

Trying to get a recovery email from dropbox

I have talked to aol and they can’t seem to figure this out. I can’t get emails from Dropbox with the 6 digit code. I have tried everything that I know. Super frustrated I can’t login to Dropbox beca...
Account Access
Account Security
Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi J311, thanks for bringing this to our attention.

 

Have you tried adding no-reply@dropbox.com to your contacts list and checking your spam folder?

 

This will help me to assist further!

  • J311's avatar
    J311
    Explorer | Level 3
    8 months ago

    Hi jay thanks for the reply. I did both nothing  is coming through with the 6 digit code. I don’t know what else I can do

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update. You'll need to get in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

       

      From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

      • J311's avatar
        J311
        Explorer | Level 3
        8 months ago
        Thanks

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