Suspected hack on Business account

[adametheridge]

Hi there - I need urgent help.

I believe our business dropbox account has been hacked. All our team member accounts have been suspended, including mine (I'm the admin). I can't get access to dropbox support, because I can't login to that account anymore. But I'm still a paying customer.

It's infuriating that I can't reach anyone at dropbox for help. I've tried submitting a message via the website form, but that says it'll take 1-2 business days to respond. Is there anything else I can do?

[Rich]

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@adametheridge wrote:

I can't get access to dropbox support, because I can't login to that account anymore.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

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I've tried submitting a message via the website form, but that says it'll take 1-2 business days to respond. Is there anything else I can do?

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You'll need to wait for a response. You can reply here with your ticket number and tag one of the Dropboxers, and they may be able to check the status for you.

[adametheridge]

Thanks. How do I tag a Dropboxer? Sorry, I'm new on the forum side of things. My Ticket is #24282567

[Walter]

Hi there @adametheridge - thanks for sharing your ticket number with us.

I've located it in our system and nudged a member of the team to have a look as soon as possible.

They'll be getting back to you in a bit, so keep an eye on your inbox for their message.

Let us know if you have anything else to add in the meantime. 

[adametheridge]

Thank you. Much appreciated