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Forum Discussion
Received emails that my password and email changed, but I didn't do this
I received two emails this morning from Dropbox that my password and email have been changed. I did not do either of these actions, and when I tried to let Dropbox know, I wasn't given any options to move forward. I was able to make a new account with the same email, but I would like to be able to delete the original account that was hacked.
- Hannah
Dropbox Staff
I'm really sorry to hear that, ghanssen.
Since this is a security issue and we would need account specific info to assist you further, I would suggest reaching out to our support team directly.
To to so:
- Open a private browsing/incognito window and go to this page.
- In "What's your issue" select "compromised account".
- Fill out the rest of the form.
- Click "submit".
Let us know once you have your ticket number.
Thanks.
