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Forum Discussion
Old account closed due to inactivity. What can I do?
How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.
ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?
More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
- Jane
Dropbox Staff
Hey
Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity?Hello there!
Help please!!!
My account gor closed due to inactivity.
I have been away for a while and did not need to access the account but
is there a way to re open it?
Thank you
Fernando
- Rich
Super User II
ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?
More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
- MarkYou may find Anthony that it isnt possible if it was due to inactivity Im afraid.
- Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it
The name of the account is [personal information removed by moderation for security reasons]
- Jane
- hello,I have realized that you have closed my drop box account, i am trying to view my folders with no luck.I need to open the account again in order to view my folders please.thank you
- Rich
ghenwaabureslan wrote:
I have realized that you have closed my drop box account ...I need to open the account again in order to view my folders please.Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.
Hi,
How do i contact the support directly??
any email address ? any telephone number ???
hello there !!!!!!!!!!!!!
IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK,
CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????
I have realized that you have closed my drop box account, i am trying to view my folders with no luck.I need to open the account again in order to view my folders please.thank you
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.
This is my email. [personal information removed per the Community's Guidelines]- Rich
Mohammedjmahmood wrote:
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?
Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.
