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Re: Not receiving verification email

Not receiving verification email

MiKeCaR
Explorer | Level 3

Hi.
I am a new user, and not receiving the email to verify my account email address.
Must have tried about 50 times.
Used a different browser, used incognito, checked spam folders, etc but its jut not working.
Cant contact Dropbox Support as my email is not confirmed!!!
Please can Support get hold of me???

3 Replies 3

Jay
Dropbox Staff

Hi @MiKeCaR, thanks for bringing this to our attention.

 

Are you using a public email provider, or a private business domain for your email?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MiKeCaR
Explorer | Level 3
Hi Jay.
Its a private bussines domain

Jay
Dropbox Staff

Could you check with your IT support to see if the email from Dropbox is being filtered out by their spam filter, which could prevent it from appearing in your inbox?

 

You can also try adding no-reply@dropbox.com to your contacts list and try with the verification email again.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?