Not receiving the verification email

[LoganBurke]

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chatbot because of this!

This seems to be a consistent issue, but the only suggestion is to contact support, which i also can't do.

[Hannah]

Hey there, @LoganBurke, thanks for letting us know about this.

Have you checked your spam folder, in case the verification email ended up there?

If not, add no-reply@dropbox.com to your email contacts and try again, to see if that helps.

Let me know how it goes.

[LoganBurke]

Hi Hannah!

To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

[Hannah]

Thanks for the update, Logan.

In that case, can I send you an email, to see what we can find out?

[LoganBurke]

Sure!

[Hannah]

Thanks, Logan, you've got mail!

[faxhelp]

 I am getting the same issue. 

[Walter]

Hey @faxhelp - sorry to hear about this.

Did you check your spam/junk folder for the email perhaps?

If you did and still can't find it, you can try requesting the verification email through another browser.

Let us know of any updates!