No access to the email address linked with my Dropbox account, so no access to security code

[muse7717]

Hi ! I have my password and my email use for the account BUT that email adress (that i wasnt able to change in dropbox ever) got hacked a few years ago. The 2 steps verification that is now in place ask me to go IN that email to get a code. I dont have acces to it anymore. I still have my information for my dropbox just not access to get that code sent. When i contacted dropbox by email to ask what i could do about it, they said that once I connect to my dropbox account, i can remove the 2 steps verification process. My problem is, I cannot connect to my dropbox account to remove the 2 steps verification because i cant connect in the first place because of the 2 steps verification. Now i have lost all the last pictures of my father that just passed away and i cant deal with this. Please help me Dropbox

[Megan]

Hey @muse7717, welcome to our Community! 

Let's jump right into this. It sounds like you're referring to our one-time security code rather than the 2FA linked with the Dropbox account. 

The latter would require a phone number or special app verification.

In any case, I'd like to send the case to our Specialized agents, in order for them to look into this. Can I send you an email, please?

Thanks!

[muse7717]

Yes sure

[Hannah]

Hey @muse7717, I just wanted to let you know that I've sent you an email, so we can continue investigating this issue internally.

Make sure to get back to me when you have a chance.

Thanks!

[luian]

Hola, tengo el mismo problema, mi correo fue hackeado y entraban personas de diferentes partes del mundo con diferentes IP...entonces cambie el alias del correo. Ahora me pide un cogido de seguridad que envían al correo y ya no puedo recibirlo debido al cambio de alias que puedo hacer?

[Megan]

Hola @muse7717, ¡espero que estés bien!

¿Le importaría si le enviara un correo electrónico para que podamos analizar esto más de cerca?

¡Déjame saber más!

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Hey @muse7717, I hope you're doing well!

Would you mind if I was to send you an email, in order for us to have a closer look into this? 

Let me know more!