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muse7717's avatar
muse7717
Explorer | Level 3
5 months ago

No access to the email address linked with my Dropbox account, so no access to security code

Hi ! I have my password and my email use for the account BUT that email adress (that i wasnt able to change in dropbox ever) got hacked a few years ago. The 2 steps verification that is now in place ...
Account Access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey muse7717, welcome to our Community! 

 

Let's jump right into this. It sounds like you're referring to our one-time security code rather than the 2FA linked with the Dropbox account. 

 

The latter would require a phone number or special app verification.

 

In any case, I'd like to send the case to our Specialized agents, in order for them to look into this. Can I send you an email, please?

 

Thanks!

  • muse7717's avatar
    muse7717
    Explorer | Level 3
    5 months ago
    Yes sure

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