My account was deleted by Dropbox - can I recover it?

[Davidm47]

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox.

It contains all my business files and family photos, so it's very important?

. How can I recover it, please?

It's urgent. Thank you.

[Hannah]

Hey @Davidm47, thanks for reaching out to us.

When you say that your account was deleted by Dropbox, can you give us some more info?

What do you see when you try to sign in?

Keep me posted.

[Davidm47]

Hello, thanks for your answer.

When I try to sign in i see :

This account is deleted
Please sign up with a new account or wait 16 days to re-register with your current email address.

[Mark]

Was it part of a business account? If so the Team Admin can possibly recover it. 

If it was deleted for inactivity etc. then no its not recoverable I'm afraid. 

[Davidm47]

I was a business account but then i moved to basic. 

But i dont think i were innactiv during 1 whole year beaucause a few months ago i've check my account 

So why they've deleted it ? 

Thanks

[Hannah]

When did you get deleted by the team admin, @Davidm47? Was it in the past 7 days?

[Davidm47]

Hello, what do you mean by the Team Admin ?

I'm the only user of this account, i don't have team or anything. 

I don't know when it was deleted, i've seen that now but never received any mail to tell it were about to deleted it 

Thanks again for your time

[Davidm47]

I saw something about the "team" thing

When i try to connect there is this message : This account is deleted
Please sign up with a new account or wait 15 days to re-register with your current email address. Learn more.

And When i click on learn more here is the link

https://help.dropbox.com/fr-fr/account-access/account-deleted-from-team

So they talk about deleted from team ... but i don't understand i dont have a team

[Jay]

Hi @Davidm47, it sounds like you were actually a member of a Dropbox team, perhaps when you joined a shared folder or someone invited you in the past?

Do you have any emails in your inbox showing that you were asking to join a team?