My account was deleted after being removed from a Dropbox team

[smithtaylor]

My business dropbox account was deleted after being removed from a team. Need to recover the account and all the files. Don't understand how the account was deleted after following the steps to be removed from a team? These are my ticket numbers if that helps:

Ticket #24453059

Ticket #24453218 

[Hannah]

Hey @smithtaylor, thanks for posting to our Community.

Thanks for the ticket numbers as well. 

I can see that your issue is with the appropriate team, so someone will be reaching out to you the soonest possible for further assistance.

Let me know if you need anything else.

[smithtaylor]

Thank you! Is there a time frame as to when we can expect a response? This is time critical. Thank you again!

[Mark]

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@smithtaylor wrote:

Thank you! Is there a time frame as to when we can expect a response? This is time critical. Thank you again!

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Replies for free, assuming thats what you are, is usually within a few days. Paid within about 24 hours or so Monday through Friday. 

[Rich · Accepted solution]

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@smithtaylor wrote:

Don't understand how the account was deleted after following the steps to be removed from a team?

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If you were simply removed from the team, then the account being deleted is the expected outcome. In order to be removed from a team and having the account returned to your control, the team admin needs to convert the account back to an individual account.

If the account was removed and deleted, the team admin can restore the account if it was deleted within the last seven days.