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Forum Discussion
My Dropbox Account has been suspended and my team cannot access to my shared folder
Dear Dropbox Community,
I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that I have created becoming unavailable on any computer. Moreover, many of these files are shared folders that are inaccessible to my team members due to my suspension.
Unfortunately, my Dropbox administrator has poor expertise in managing Dropbox, and I am unable to make her understand the situation, and she said that I deleted all the shared folder. Hence, I am hoping to access any documentation or support that could assist me in demonstrating to my superiors what actually happened.
Could you please advise me on how to proceed? I would greatly appreciate any assistance you can provide.
Thank you for your time and consideration.
Best regards,
Eladio
Sadly, there isnt. Dropbox will only (and rightfully if we are being honest here) talk to people who are authorised to discuss the account etc. They cannot talk to people who are not part of it morally or legally - after all you were removed and as far as they are concerned that is the end of it. You could have been removed for any reason. Its no different to if you left the company and everything was on an internal shared drive or folder - they are not able to give you the info.
Have you offered to go in to the company and try and troubleshoot with them? If that doesnt work and you are being badmouthed by the company legal action is your only solution. Dropbox is not, at all, able to assist now. If they did the company itself would, very rightly, have good grounds for legal action itself.
- Jay
Dropbox Staff
Hi eladioroos78, thanks for bringing this to our attention.
It sounds like you were deleted from a Dropbox Business team, meaning that your account was deleted. This would prevent you from logging into your account entirely
In order to reactivate the account, if it hasn't been longer than 7 days since the account deletion, the team admin can follow these steps to restore it.
If you still need to leave the team (if that was the original intention), you can ask the team admin to convert your account back to a Basic plan.
Keep me updated with any progress!
Hi Jay,
Thank you for your prompt response.
According to the automated message sent by Dropbox, my account was suspended by my administrator, and I have not received any notification of my account being deleted. All my files started to be deleted from my computer as soon as I received that notification. What's even more concerning is that all the shared folders I created were removed from all computers of the members with whom I shared those folders, most likely due to my account suspension.
Currently, my Dropbox administrator is accusing me to delete those files when I did not take any such action. This situation is causing me a great deal of concern, and I'm uncertain of how to proceed. Can you please provide me with any guidance or support to address this issue?
- Jay
If your account has been suspended by the team admin, there is nothing you can do to reactivate it, since you're only a team member.
Only the team admin can reactivate your account from their end using the steps I previously mentioned in my earlier post.
I used Dropbox via my personal email for a number of years. I was given access to files of a company that I was working with for a year. On leaving they were slow to end the shared access. In the meantime I have continued to use Dropbox via my personal email & have save many new files that relate to the business of the next company I worked for.
Completely out of nowhere I received an email from Dropbox stated that my email/account were suspended & that I should contact the administrator to resolve this. I have no idea who the administrator is. How can I resolve this serious issue if I don't know who I'm to contact?
I have tried to reset the password relating to the email I use for Dropbox & I can't even do that. I get the error message stating that my account is suspended.
There are some extremely important tax documents that I urgently need to provide to the tax authorities & our tax advisors, this really is a serious matter for me & would really appreciate any help that anyone can give. I'm in a desperate position as a result of this situation.
Many thanks.
- Megan
Hey tiffer1967, thanks for posting here today!
If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended.
In that case, only your team admin can unsuspend it on their end. After that, they can convert the account to a personal one instead.
Do you have any old emails, that you can use in order to locate the team's admin?
Let me know more!
