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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
I have had the basic plan Dropbox for years. I only stored pictures and a few videos. I was at 99% full about a year ago and stopped adding. I just added 3 short videos (which may have gone over the 2GB limit (I don't know). Now all I have in the entire Dropbox is the 3 recent videos that I just added and I have no access to anything else. Now all I have is 85MB in my Dropbox. Any option to retrieve the pictures?
- Rich
Super User II
ON4237-67 wrote:
I was at 99% full about a year ago and stopped adding. ... Now all I have in the entire Dropbox is the 3 recent videos that I just added and I have no access to anything else.
When was the last time you accessed the account? If it was more than a year ago then the account was likely deleted due to inactivity and you're now signed in to a new, empty account.
What does your Events page show? If the only activity is the 3 recent files, then you're likely in a brand new account.
Thank you for responding. The events page shows that I "added the app" on 10/1/2024. That is the day I saved the videos to Dropbox. No activity at the events page before 10/1. I am 95% certain I have been in my account in the last year (only looking). This does appear to be a brand new account. Is there any way to retrieve the "old account"?
- Rich
ON4237-67 wrote:
The events page shows that I "added the app" on 10/1/2024. That is the day I saved the videos to Dropbox. No activity at the events page before 10/1.
Then assuming you're using the same email address to sign in, you hadn't accessed the previous account for more than a year and it was deleted/had the content removed, and by signing back in you've activated a new account.
This does appear to be a brand new account. Is there any way to retrieve the "old account"?Typically, no. When an account is deleted there's no way to get the previous content back. Are you absolutely certain that you're using the same email address? Check your email (including your spam/junk) for any messages from Dropbox. They would have notified you several times before deleting the account.
