Logged into my account and all my files are missing

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Raquel7 wrote:

But can you have two accounts with the same email address? i just have one adress, so that why i dont understand. 

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No you cant. But, as Dropbox doesnt do any sort of checks on account set up it doesn't mean you used the right email initially.... 

Also if you use google, for example, they annoyingly allow any punctuation before the @ sign to be part of the same email, but, here it would be separate accounts. Same using gmail.com and googlemail.com - its all one at Gmail, but, 2 here (and everywhere else)!. 

Raquel7, if you check your email address, do you see any other emails from Dropbox in the last couple of months? Anything at all before that welcome email you mentioned in your first post? 

If not, and you have one email address indeed, I’m thinking about the possibility that the other Dropbox account was set up with an email address that had a typo, like Mark suggests above, as well.

 In my email i have emails from dropbox before, when they notify about changes, then i have one "setting up" the new account and no more, because in the "new" account i have nothing. It is weird because i logg in with the google option so i dont even write the email. 

Thanks for checking. Did you log in by inserting your email address at any given point, instead of using the “Sign in with Google” option?

I dont! thank you so much for answering me 

No problem, Raquel7! One more thing I’d like to ask; had you linked your old Dropbox account to any other devices? Any computers, for example, where your old Dropbox folder may still be showing along with your files, or a mobile app?

I had it in my phone, but it signed out and when i entered again it appears empty! 

I moved to a different country, could that be a reason why my account was reset?

That shouldn’t have affected your Dropbox account or the files on it. 

At this point, I suggest getting in touch with our support team directly, so that they can look into this further. 

Please follow these steps to log a ticket with them and then, send me your ticket number here. I’ll make sure to leave them an internal note, as well.

Thank you so much for your help. I can´t get in touch with support, bc when i get in the page you mentioned, it asks me to log in , and when i do it doesnt give me options 😞

So, you're being asked to log in when you visit this page directly from an incognito window Raquel7?