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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?
Mark
Super User II
Super User II
Raquel7 wrote:
Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?
It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second account and your data will be on the 'old' one instead.
But can you have two accounts with the same email address? i just have one adress, so that why i dont understand.
- Mark
Raquel7 wrote:
But can you have two accounts with the same email address? i just have one adress, so that why i dont understand.
No you cant. But, as Dropbox doesnt do any sort of checks on account set up it doesn't mean you used the right email initially....
Also if you use google, for example, they annoyingly allow any punctuation before the @ sign to be part of the same email, but, here it would be separate accounts. Same using gmail.com and googlemail.com - its all one at Gmail, but, 2 here (and everywhere else)!.
- Nancy
Dropbox Staff
Raquel7, if you check your email address, do you see any other emails from Dropbox in the last couple of months? Anything at all before that welcome email you mentioned in your first post?
If not, and you have one email address indeed, I’m thinking about the possibility that the other Dropbox account was set up with an email address that had a typo, like Mark suggests above, as well.
