We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Hello,
Around two months ago, I received a welcome message in my Dropbox account, but I have not canceled or reset my account at any point. My account was full, and I had several folders, both personal and shared with others. However, recently when I accessed my account, I noticed that it is completely empty, and I can no longer access my previous information.
I also checked the account history, and it appears as if the account is new, starting only two months ago. I want to mention that I was using a free account and had not subscribed to any paid plan.
I would greatly appreciate your help in recovering my folders and files, as they contain important information.
I look forward to your response.
Thank you in advance,
Hello! im not sure but maximum 3 months
- Mark
Super User II
Raquel7 wrote:
Hello! im not sure but maximum 3 months
And events is empty?
If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share.
Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?
- Hannah
Dropbox Staff
Hey Raquel7, just to confirm, are you sure that you're using the same email address to login to your account, as you did before?
Hi Hannah, yes im sure cause i just have one mail account
