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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
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Raquel7's avatar
Raquel7
Explorer | Level 3
3 months ago

Hello,

Around two months ago, I received a welcome message in my Dropbox account, but I have not canceled or reset my account at any point. My account was full, and I had several folders, both personal and shared with others. However, recently when I accessed my account, I noticed that it is completely empty, and I can no longer access my previous information.

I also checked the account history, and it appears as if the account is new, starting only two months ago. I want to mention that I was using a free account and had not subscribed to any paid plan.

I would greatly appreciate your help in recovering my folders and files, as they contain important information.

I look forward to your response.

Thank you in advance,

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Hi Raquel7 

    Before you noticed it was empty how long ago did you last log on?

    • Raquel7's avatar
      Raquel7
      Explorer | Level 3
      3 months ago

      Hello! im not sure but maximum 3 months 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 months ago
        Raquel7 wrote:

        Hello! im not sure but maximum 3 months 

        And events is empty?

         

        If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share. 

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