Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

[Graham-7]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?

Thank you.

[Megan]

Hi @DoctorRodrigo, I hope you're doing well! 

Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here. 

Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore?

Keep me posted!

[Rowancorner]

My husband received exactly the same message on the same date. We’ve never heard of R & J Palmer. I think it’s a scam.

[Hannah]

Hey @Rowancorner, sorry to hear about this.

If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com.

The team will know what to do about it, if it's fraudulent or a scam.

[Bill26]

www.dropbox.com

Most of the things you can do with Dropbox online happen on www.dropbox.com. www.dropbox.com is the only domain where Dropbox will ever ask for private information like the email address and password for your Dropbox account. Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.

Official email from Dropbox

If you receive a communication that looks like it’s from Dropbox but doesn’t come from one of the domains listed, please be careful as it may contain malware or be a phishing attempt.

• All email from employees, support staff, and some service-related email (such as email verification, password reset confirmations, and Dropbox research study invitations) are sent from docsend.com, dropbox.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropbox.zendesk.com
• All Dropbox business related email originates from dropbox.com or dropboxpartners.com
• All promotional and tip emails originate from docsend.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropboxteam.com

[hectop24]

OK, we know that Dropbox <no-reply@em-s.dropbox.com> is a valid email address, but that doesn't mean that it isn't a scam email since email addresses can be spoofed.

I've received spam/scam email from legit accounts, including my email account that I didn't send.

You need to check any links in the email to see if they're legit.  Also the content/context is important.

In my case I received an email this morning from the above address stating "Your files are nearly ready to be uploaded".  I uploaded some files last week and confirmed they were uploaded successfully, so I'm leery about this message.

Perhaps Dropbox needs to review it process to revise if these type of messages should in fact be sent.

[Freneymh]

I received the same email with only 23% of 2TB used.

[Megan]

Hey @Freneymh, I'd be happy to help! 

Was the email, the same as the OP mentioned? 

Do you happen to have a screenshot of it, along with the email address it came from? 

Let me know more!

[Nick K.19]

I received one too.

[Hannah]

Hey @Nick K.19, thanks for your chiming in.

If the email has come to you from one of the domains that Dropbox uses in an official capacity, but is irrelevant to you, feel free to ignore it.

Let us know if it persists.

[Nick K.19]

Today I got this:

For some reason it thinks I need to go through onboarding. There is an unsubscribe button and I did unsubscribe, but I can't help but feel like something's wrong.