Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

[Graham-7]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?

Thank you.

[Nancy]

@GAE1, did you receive an email about a new file being shared with you, or about your Dropbox account going over-quota? If it's the latter, can you clarify how much space you're currently using?

How many emails like this have you received so far?

[GAE1]

i got 1 email, and i have nothing storaged there

[Megan]

Hi @madcopy, if it's coming from an official Dropbox domain, then there's nothing for you to worry about. 

Also @GAE1, can you check the plan tab in your account settings, and let me know what it reports there? 

If you haven't already, please check your Backup page. You may have enabled the backup the feature.

[ctre]

did receive the same mail 
it also claims my dropbox is full an will not be synch any more
but as a matter of fact it is not full

thxx

Heinrich

 

[Megan]

Hey @madcopy, thanks for posting here! 

Feel free to take a look at this comment, from our Community manager. 

If you need anything else, let me know! 

[madcopy]

Thank you, Megan!

[Robu]

I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.

From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a Document

Hi,



You have received a secured document via Dropbox

Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.

Preview Document

Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.

 

[Jay]

Hi @Robu, if the email was sent from a non-Dropbox email address with this information, it might not be a genuine email. 

Additionally, if the link in the email also redirects to another site, not related to Dropbox, then it should be related to phishing. 

[FaythR]

We too received emails from this email (no-reply@em-s.dropbox.com) telling one of our employees that Dropbox has stopped syncing because our Dropbox was full.  The email address this was sent to is NOT a Dropbox user.  That was my first sign that the email was SPAM.

[DoctorRodrigo]

Salutations. I just got an email from  no-reply AT em-s.dropbox.com asking to finish setting up my account (which is years old) so that files can finish downloading (not expecting anything). Is this spam? Thank you in advance, Brendan.