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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

rockzilla2520's avatar
rockzilla2520
Helpful | Level 5

I received an email notification that there was a "Shared File waiting for you". When I went to click on it, it was a file shared with me from 2020. Is there a reason I would've received that notice today about it?

ahr01's avatar
ahr01
New member | Level 2
2 years ago

I received a message from Dropbox 0316 BST reading (italics added) - 

 

Hi Adrian,

Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!

 

There is no new shared file, just one I knew about from months ago.  What am I missing? Is there a technical thing I'm not picking up on (I'm a relatively unsophisticated user but have used Dropbox pretty often over years)? Was it a way for Dropbox to encourage me to use their services and pay for a subscription? Other?

 

Thanks!

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