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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there scarbleu & Al_Simmons , I just wanted to mention that this email seems legit since this is an official domain of Dropbox in the email you received. I just received the exact same email notification to be completely honest. 

 

I hope this helps!

alissiee's avatar
alissiee
New member | Level 2
2 years ago

Okay, so I got the exact same email (Aug 24, 7:04pm Eastern) and that's how I've ended up here. How is there an email where the staff's answer is that it's both a totally legitimate Dropbox email AND a scam that we shouldn't click on? This is why we need to be able to be able to contact support. I didn't even know that I couldn't send an email or chat with a bot without paying for one of the premium plans at this point. It's absurd with the amount of our data the company has. This is really when you know to leave-- there's no way to contact someone about problems, and no way to tell problems from everything going as planned. And if it was a scam, since we're not subscribers, how could we even report it? Yeeeah.

  • AndrejMK's avatar
    AndrejMK
    New member | Level 2
    2 years ago

    Same here. Judging by your comments, it's definitely a glitch, a weird glitch.

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