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Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Exactly! But if it's legit, then why isn't there a file waiting for me in my SHARED folder? The email doesn't mention what the file is or when it was sent or by whom. Shouldn't the email have more information?
I got an email 5hrs ago from Dropbox saying the same, but there is nothing new in dropbox. No file waiting. But what it does say is there's a folder I created waiting to be downloaded and if upgrade I can open it.
"Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!"
I did so but cannot find any new file. The most recent is from 2022. I have tried everything listed in the left column under Home. Where else would I find this new file?
I also received a suspicious email from this address, stating:
“Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!”
After *not* clicking the button and checking my Dropbox account through the app, there hasn’t been a new file for over 4 months. The email looks official enough but isn’t quite the same design/layout as other Dropbox messages I’ve received.
This is the only time this address has ever sent me an email. I’d send screenshots or email support but on a basic account those unfortunately don’t seem to be options. It really feels as though this warrants a closer look from your security team.
