I reset my security keys and now I get an error when trying to re-add them

Question

Hello, 
&nbsp; 
I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added and I get a&nbsp; "key already registered" or "Key not found." error when trying to add them. The keys work perfectly anywhere else. 
&nbsp; 
Any suggestions? 
Thank you!

Hannah · Answer

Hey nadavs, thanks for reaching out to us and sorry to see you're having this issue.
&nbsp;
Would you mind turning 2FA off and then back on, to see if that helps?
&nbsp;
Make sure to try re-adding the security keys while using a different browser or a private browsing window as well.
&nbsp;
Let me know how it goes and we'll take it from there.

nadavs · Answer

Hello Hannah,&nbsp;&nbsp;Unfortunately, it didn't work. I am still getting the same errors.&nbsp;

Hannah · Answer

I see, thanks nadavs.
&nbsp;
Can we send you an email, so we can take a closer look?

nadavs · Answer

Yes, you may.

Hannah · Answer

Thanks, nadavs, I just emailed you, so I'll see you there.

Forum Discussion

I reset my security keys and now I get an error when trying to re-add them

About Security and Permissions

Need more support

Related Content

Re: Trying to add the Dropbox mobile app to a 2016 v7.1.1 Samsung Android Tablet

Not receiving the 6-digit security code

When I try to upload content using the website, nothing happens.

Re: Unable to add payment info to a Dropbox team trial

Re: I need unlimited storage but 2 people, how do I achieve that?

Recent Discussions

Authorization code for business account.

How can I rotate users with a fixed number of licenses in a business plan?

'Too many incorrect attempts' error when trying to change my password.

External users prompted to join team when shared a file

I can't access my Dropbox account due to 2-step authentication