We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
I need to recover my Dropbox account.
I want to get my old account back but I can't. I want to chat
- I want to recover my account, my lost mobile phone, and customer service
- Mark
Super User II
aassxx2222 wrote:
I want to get my old account back but I can't. I want to chatWhy cant you? We need more info here before anybody can even attempt to help.
Chat is available depending upon what paid plan you are on at www.dropbox.com/support.
- I want to recover my account, my lost mobile phone, and customer service
- Rich
aassxx2222 wrote:
I want to recover my account, my lost mobile phone, and customer serviceYou need to provide more information before anyone will know how to help you. You say that you lost your mobile phone. Did you have two-step verification enabled on your account? Is it sending codes to your phone that you can't get?
What exactly is happening when you try to sign in?
- نعم يطلب مني رمز التحقق وانا بدون بريد-إلكتروني
