I'm trying to verify my email address, but I'm not receiving the email.

[User48]

Hello,

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

Thank you,

[Nancy]

Thanks for letting us know about this on the forum, @User48!

Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

Keep me posted for any updates.

[User48]

Hi Nancy,

I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.

Thank you,

[Nancy · Accepted solution]

Thanks for giving that a go, @User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

If there’s not, I can log a ticket for you to the email address you see here.