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Panipat 's avatar
Panipat
New member | Level 2
4 months ago

I can't log into my account without the security code

My account not login without security code but my email not registered

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Panipat  wrote:
    My account not login without security code but my email not registered

    You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

     

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.

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