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Forum Discussion
I can't delete my account, why?
Hi,
I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of emails from dropbox saying I'm nearing my storage limit and it's really annoying for me.
Thanks.
- Jay
Dropbox Staff
Hi LuKeSkO, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Hi, LuKeSkO,
What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.
Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]
Good Luck!
Hi,
I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.
