We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Abdlla
2 months agoNew member | Level 2
I can't access my Business account, as nothing happens after inserting my password.
Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business ...
Emmet
2 months agoCommunity Manager
Hi Abdlla,
I'm sorry to hear about your experience. I recommend visiting this link, while incognito or logged out of this personal account: https://www.dropbox.com/get_help/login-issue, follow the instructions until you reach submit a request and use the email address associated with your business account (when prompted). This will create a ticket with our support agents, just include the details of your issue, and the team will get back to you as soon as possible.
I hope that helps. If you are still running into trouble, please let me know and we will follow up as soon as possible.
Emmet
- Здравко2 months agoLegendary | Level 20
Emmet wrote:..., follow the instructions ...
Emmet, Which one of the options there (following your link) matches to the issue described here? 🧐 - blocked Dropbox site on login try. 😂
- Rich2 months agoSuper User II
Здравко wrote:Emmet, Which one of the options there (following your link) matches to the issue described here?
Any of them, as they all have a button that says This did not solve my issue which leads to a page allowing the user to submit a help desk ticket.
Alternatively, they can use this link and select Other.
- Здравко2 months agoLegendary | Level 20
Yes Rich, I'm aware of this. Thanks though.
Your link shows another [Removed due to Community Guidelines]:
Does this solve any issue?! 🤣
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!