We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Abdlla's avatar
Abdlla
New member | Level 2
2 months ago

I can't access my Business account, as nothing happens after inserting my password.

Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business ...
Account Access
Здравко's avatar
Здравко
Legendary | Level 20
2 months ago

Hi Abdlla,

Unfortunately, Yes, this is possible. 🤷 Since some time ago, only paid account may initiate common tickets and, since you cannot confirm your account (missing login - missing account confirmation), you don't have full access to support available for your account as it would be otherwise. Now, you're able to reach support for the account you have successfully logged in with - free account. In other words, you cannot for common questions like the one you want to place.

I personally also have had such an issues. Usually selecting some other browser or using incognito frame of the one you're using has potential to solve your issue. 😉 Try at least.

Good luck.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!