We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Pam1983's avatar
Pam1983
New member | Level 2
3 months ago

I am not receiving the 6-digit security code in my Yahoo mailbox

Hi I'm trying to get the  6-Digit Security Code, however i'm not getting it.  I created another account to submit this issue. My primary email is [removed per the Community's Guidelines] ...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Pam1983 - sorry to hear you're having issues with this.

 

Have you tried re-sending the code at all since you first noticed this?

 

Also, did you check your email's spam/junk folder as well?

 

Let me know what you find and we'll take it from there. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!