We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
How can I change my Dropbox account email address while in a team?
My two email address accounts somehow got linked when I accepted as shared folder on a project for work, and now my account has linked the two accounts and has the wrong email address. I would like t...
I just want to change my account email address back to what it was before. It won't let me as it say it needs to be 'admin' to change it. But somehow, it has nominated as complete external persons email as the admin when I accepted a shared folder.
Rich
Super User II
Super User II
shaunsgraham1 wrote:
But somehow, it has nominated as complete external persons email as the admin when I accepted a shared folder.
Just to be clear, you didn't accept a shared folder. You accepted an invitation to join a Business team account. In doing so, you've merged your account into the team, effectively making them the owner of your account. Was this your intent?
If they later decide to remove you from the team and they do it without first converting your account back to an individual account, your account would be deleted.
Let us know what your actual intent was and we'll tell you how best to proceed.
Yes, I did not intend to accept to join a business team account. I just wanted to be able view a shared folder. How do I change this back?
- Megan
Dropbox Staff
Hey shaunsgraham1, thanks for posting here!
Keep in mind that the admin of the team account needs to convert your account back to an individual account.
Make sure they don't just remove you from the team as it would result in your account being deleted.
I hope this helps!
I cannot afford to have my account deleted as it has the files from multiple projects across multiple years. I am not in contact with the person who has been assigned as the admin, and as you say if they do not remove me properly I will lose everything. Can dropbox staff simply put my account back the way it was?
