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Help in getting to speak with someone, in order to access my account. No access to the email address

Help in getting to speak with someone, in order to access my account. No access to the email address

Stuck2
Explorer | Level 3

Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal. 

There are account complications which the Bot is not helping me with ("Ask another question"), hence which need discussing with a live person. 

Accessing Customer Support, however, requires me to first sign in to my Pro a/c.  Therein lies the problem: I can't.

2-stage authentication involves a code being sent to my (Pro) email address, but a change in circumstances mean that email is no longer in operation.

No mobiles or other devices are linked to the a/c, and the other Bot-recommended actions - eg "sign in then immediately change email address" require me to sign in first - which I currently can't.

How do I contact someone who can help? (The redundancy of email address has caused other complications which require discussion too).

Many thanks

10 Replies 10

Jay
Dropbox Staff

Hi @Ronny0909, could you follow these steps provided by @Rich in order to contact the support team directly on this matter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Ronny0909 New member | Level 2
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    Stuck2 Explorer | Level 3
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