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Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3

I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

 

I did speak to chat support who sent it to a specialist. 

Ticket #22664711

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the ticket number!

 

I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.

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