Disabled account

[Santimov]

Hello there,

I've been a Dropbox customer for many, many years. Today, for the first time in history, I was faced with the fact that my account [Removed as per Community Guidelines] was disabled.

Having gone through the stages of panic and misunderstanding, I sent several requests to the help center. At first, I thought that my account was hacked, but now I understand that it was simply blocked for no reason.

I am from Ukraine and there is a war in our country. I kept almost everything in the Dropbox in case my family and I had to evacuate for an emergency reason. I trusted Dropbox with my most valuable assets - a photo archive of my family and my child. And kept them online only.

This will be a lesson for me. You can't be trusted.

[Jay]

Hi @Santimov, thanks for bringing this to our attention.

Do you have any ticket IDs from when you contacted the support team?

Have you tried contacting the team  by opening an incognito/private browsing window, while not signed into your account, and accessing this link? From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

This will help me to assist further!