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Forum Discussion
Changed Google SSO address - can no longer access account
Hi there,
I use Google SSO for Dropbox. Recently I updated the primary address on my Google account, and now I can't sign in to Dropbox - it has instead created a new account. I can't use the old address to sign in to Google as it's now an alias.
How can I log back into my Dropbox? I didn't realise this would be such a problem, I thought SSO would get around this because it's still the same account!
- Jay
Dropbox Staff
Hi hmaskell, thanks for bringing this to our attention.
Are you part of a Dropbox Business team or using an Google business-level SSO credentials?
Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?
This will help me to assist further!
Hi Jay!
Thanks for your response. I was originally on a Business plan, but downgraded to a Professional one as my needs changed. I am using a Google Business SSO sign-in (I think?).
I am fairly certain I signed up with SSO to begin with.
