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Forum Discussion

hmaskell's avatar
hmaskell
Explorer | Level 3
3 years ago

Changed Google SSO address - can no longer access account

Hi there, I use Google SSO for Dropbox. Recently I updated the primary address on my Google account, and now I can't sign in to Dropbox - it has instead created a new account. I can't use the old a...
Account Access
Dropbox Passwords
Security
hmaskell's avatar
hmaskell
Explorer | Level 3

Hi Jay!

 

Thanks for your response. I was originally on a Business plan, but downgraded to a Professional one as my needs changed. I am using a Google Business SSO sign-in (I think?).

I am fairly certain I signed up with SSO to begin with.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi hmaskell, sorry to jump in here! 

 

Do you have any linked devices to your old Dropbox account at the moment? Also, would it be possible to make the alias email address, into a standalone one?

  • hmaskell's avatar
    hmaskell
    Explorer | Level 3
    3 years ago

    Hi Megan, thanks!

     

    I have Dropbox installed on my Macbook but it's having a fritz because of the sign-in issue - when I open the app, it says "There's already a folder or file named Dropbox".

     

    Dropbox app on my iPhone is still signed in to the old email address if that is helpful.

     

    I don't think it's possible to set up the old address as a standalone under my Google Business account but I will try it.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      If the mobile app is still signed into your old email, then it could mean there are two separate accounts. 

       

      Have you tried resetting the password for the account visible on your phone?

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