Can´t login, don´t receive Code and password reset mails

[cosimosi]

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?

[mike226]

Hi Megan,

I am the Team Admin. My email for the team account should be [email removed as per Community Guidelines]

[Megan]

Hi @mike226, I just sent you an email, at your Community-linked email address. 

I'll see you there!

[Luis09]

I checked my spam and don´t get the mail, so I added the no-reply@dorpbox.com to my white list too but it doesn't reach me. My mail is [email removed as per Community Guidelines]

[Megan]

Hi @Luis09, welcome to our Community!

Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?

Keep me posted!

[gm40]

Hi Megan,

I hit exactly the same problem as discussed here.

I checked spam folders locally as well as on the mail server.

There is no email from dropbox although it should be dozens by now.

Thanks for help!

[Nancy]

Sorry for jumping in, @gm40. 

Is no-reply@dropbox.com added to your email contacts, as well? 

If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.

Thanks!