Security and Permissions
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When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?
Hi Megan,
I am the Team Admin. My email for the team account should be [email removed as per Community Guidelines]
Hi @mike226, I just sent you an email, at your Community-linked email address.
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I checked my spam and don´t get the mail, so I added the no-reply@dorpbox.com to my white list too but it doesn't reach me. My mail is [email removed as per Community Guidelines]
Hi @Luis09, welcome to our Community!
Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I hit exactly the same problem as discussed here.
I checked spam folders locally as well as on the mail server.
There is no email from dropbox although it should be dozens by now.
Thanks for help!
Sorry for jumping in, @gm40.
Is no-reply@dropbox.com added to your email contacts, as well?
If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.
Thanks!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!