You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cosimosi's avatar
cosimosi
Explorer | Level 3
2 years ago

Can´t login, don´t receive Code and password reset mails

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email co...
Account Access
Passwords
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey cosimosi, I just logged a ticket for you. 

 

Please reply back to me, when you get the chance, and we’ll have a look.

mike226's avatar
mike226
New member | Level 2
2 years ago

I am having this same issue and its extremely frustrating. Dropbox locked the account and will not synch files until it is updated. I have whitelisted dropbox in Microsoft 365 and the emails are not going to junk mail. If someone can help I would appreciate it. Unfortunately I have the Business plan with support but I have to be able to login to use it.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mike226, let's jump right into this! 

     

    You mentioned that Dropbox locked the account, can you clarify the precise error -if any- you get when you try to access your account? 

     

    Have you tried to add the no-reply@dropbox.com email address, to your email contacts, just to see if you'll then receive the email?

     

    Keep me posted!

    • mike226's avatar
      mike226
      New member | Level 2
      2 years ago

      Hi Megan,

      I did add the no-reply@dropbox.com to my contacts

      Below is the email I recieved.

       

      Because there was an error with your billing information, your team's Dropbox Business account has been downgraded to locked state .

      Your admin needs to add billing information so your team can keep using Dropbox. To resume syncing and keep using Dropbox Business, contact your admin .

      You can also leave this team and convert your Dropbox back to an individual account.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mike226, you being in a locked state Team wouldn't be related to your sign in issue you're facing, since you would still be able to access the account. 

         

        Are you the admin on your Dropbox account? In any case, can I send you an email, in order for us to have a closer look into this?

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