Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[daveginorge]

After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?

[Megan]

Hi @daveginorge, let's jump right into this!

Can I send you an email, in order for us to have a closer look into this?

Keep me posted!

[daveginorge]

Yes please do

[Megan]

Hi @daveginorge, I just sent you an email, I'll see you there!

[AZ13]

when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way? 

[Hannah]

Hey @AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.

The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.

Is it possible to reach out to the email service provider, to ask them to re-enable the email?

Or can you recreate it?

[AZ13]

No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??

[Megan]

Hi @AZ13, I just checked and it seems that you have responded back to my email. 

I'm just going to respond back to you, thank you for your patience! 

[AZ13]

Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!

[Megan]

Hi @AZ13, I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions?