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I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hi,
I know the Dropbox password, but I don't have access to my email. Dropbox now is sending a 6-digit code in order to login to my account, but as I mentioned, I no longer have access to my email. How do I gain access to my Dropbox so I can change the email to a new email? Please help, I don't want to lose my files.
PS.
My dropbox signed out by mistake and that's when I realized the issue.
I have this same issue... Please, someone help!
@Mizael Cantu, out of curiosity, do you have any devices that are still linked to this Dropbox account (via a desktop/mobile app)?
If yes, please double check whether the 6-digit code has been sent as a notification there.
Let me know what you find.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Mizael Cantu, sorry to hear about this.
Can we send you an email, to look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Mizael Cantu, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi
Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.
Any advice?
Thanks
@MaryD1 wrote:
Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.
Hi from me too, @MaryD1!
Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)?
If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well.
If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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