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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

leopal's avatar
leopal
New member | Level 2

Yes of course, the dropbox account I am trying to restore is with [email removed as per Community Guidelines] (the university restored this e-mail address for one week only) and please add also this e-mail address removed Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey leopal, I just sent an email to your Community-linked email address. 

     

    This is the only place I can reach out to you. Feel free to reply back to me from said email address, and we'll take it from there!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago
    leopal wrote:

    I have also sent e-mails to support@dropbox.com with no reply.

    For clarity there is no such inbound email support with Dropbox.

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