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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Benf's avatar
Benf
New member | Level 2

How can I log in to the account whose associated email is no longer accessible? Thank you.

Benf's avatar
Benf
New member | Level 2
6 months ago

Anybody has any idea? Thank you.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago

    You can log in without the email as long as its not asking for 2FA code. Simply use the username and password as normal. 

     

    If it does you may find you cannot regain access. You will need to follow https://help.dropbox.com/account-access/lost-email-access

    • Benf's avatar
      Benf
      New member | Level 2
      6 months ago

      Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        Benf wrote:

        Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email.

        Then you need to follow the help article and contact support while not logged in - even here. Use www.dropbox.com/support. Note, however, it may not be possible to regain access. 

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